# InBox ACLChangeParentStateAfterChildState

Version 6.0.0

Creation date 03/11/2022

# Resources

This module creates an ACL to allow state assignment to the parent ticket, relative to the state assignment of the child ticket.

# Prerequisites

# Framework

The following versions of Znuny Framework are supported:

• [6.0.x]
• [6.1.x]
• [6.2.x]
• [6.3.x]
• [6.4.x]

# Modules

The following modules are required:

• InBox Core 6.31.8 or superior

# Operating System

The following operating systems are required:

• [None]

# Third Party Software

The following third party software is required:

• [None]

# Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ ACLChangeParentStateAfterChildState-6.0.0.opm

# Configuration

Go to Admin > Overview

In the side menu, under Filter for Items, search for System Configuration and click on the option displayed.

Search for Ticket::Acl::Module###Acl::ACLChangeParentStateAfterChildState

Click Enable and then deploy.

Go to Admin > Overview

In the side menu, under Filter for Items, search for System Configuration and click on the option displayed.

Search for ACLState and click ACLChangeParentStateAfterChildState::Core::ACLStates

Here you must define the parent ticket states as a key, and the child ticket states as a value.

The parent ticket can only go to the state defined in the key, if the child tickets are in the state defined in the value.

Click Enable and then deploy.

Go to Admin > Overview

In the side menu, under Filter for Items, search for System Configuration and click on the option displayed.

Search for ACLTypeFilter and click ACLChangeParentStateAfterChildState::Core::ACLTypeFilter

This setting is optional.

With this setting active, the ACL only work for tickets that are of the type specified in this setting.

Click Enable and then deploy.

# Use

With the ACL rule defined, the parent ticket will respect the state of the child tickets.